The Death of Customer Service.

The Death of Customer Service.

I went to one of my favorite stores yesterday to buy shelves for my attic. It’s getting out of control again, and I need to organize something.

I purposely went to this particular store because they were not on the long list of retailers that force you to wear a face mask just to have the privilege of spending your money in their establishment. But, when I got there, they had changed their policy and refused my business because I wasn’t wearing a face mask.

So, I left.

And I took my money with me.

And I went back home and spent my money somewhere else that will ship my order to my home. Because at least the internet company has some semblance of customer service. They’ll sell to me whether I want to wear a mask or not.

In a few years, we’ll look back at 2020 as the year that Customer Service died a sudden, horrible death, and a new breed of business tycoons came along and discovered a long-deceased concept called free market capitalism and servicing the customer until they’re happy.

Mark Archer is a Sundance and Cannes award-winning filmmaker, author and speaker. His newest film, “Inwood Drive”, is available on Amazon and at


Sundance Award-winning Producer/Director.

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